FAQ

Is Baby Caché Brand available through outlets or online? Can we buy directly from Heritage Baby Products?
Baby Caché Brand is available for purchase exclusively through Babies “R” Us stores. For a store in your area, please feel free to use the Store Locator.

What standards do Baby Caché cribs meet?
All of Baby Caché cribs meet the CPSC (Consumer Products Safety Commission) standards and are JPMA Certified.

How long is Heritage Baby Products warranty?
We have a 1-year limited warranty (Manufacture Defects). We will replace any missing or broken part within that period for no charge. A copy of the receipt of purchase along with additional information is required. Please note certain exclusions do apply. Contact info@babycache.com for all such claims.

How do I order replacement parts?
Contact a Babies “R” Us store with your receipt number, production date, factory code, PO No. and the store will order it for you.

What is the best way to clean my Heritage Baby Products? Furniture Care Instructions

Can I order items in another finish?
There are no other finishes other than what is specified on the website. Please contact your local Babies “R” Us store for a complete list of what they carry.

I can’t find my product, is it discontinued?
Discontinued Products

What is a Lifetime Crib?
A Lifetime crib is any Baby Caché crib that converts into a Toddler Bed, Day Bed and a full-size bed. A Toddler Rail and a conversion kit for a Full-Size Bed are available through special order at Babies “R” Us.

What is a Toddler Rail and Conversion Kit?
A toddler rail is the rail used to convert any Lifetime crib into a toddler bed. Complete instructions are included with each package. A Conversion Kit is an optional rail & slats system which can later convert the crib to a full size bed. Not only will it be fully functional when converted to a full size bed, but it will look beautiful in the room. We highly recommend use of Bunkie Board or Low Profile or Regular Box Spring under the mattress for the conversion kit. Both the toddler rail and the conversion kit may be available for purchase on BabiesRUs.com and if not it is available through special order at Babies “R” Us. *We advise that the toddler rail and conversion kit be purchased with the crib as availability varies*.

What is a Special Order Item?
Special Order items are items not usually carried in stock by Babies “R” Us. Typically they are Toddler Rails, Conversion Kits , Nightstands and Hutches. While most items are available for purchase online at BabiesRUs.com they can also be purchase through the Special Order Program at your local Babies R Us store.

How to place a Special Order?
If you cannot find your item on BabiesRUs.com you will need to place a Special Order. Special Orders are placed through Babies “R” Us. Estimated delivery time on all special orders is between 10 to 12 weeks based on availability. Sometimes due to a product being discontinued at Babies R Us stock will run low or out completely. We recommend customers to plan ahead and purchase such items at the time of the crib purchase. We cannot sell directly to consumers for active or discontinued collections.